Skip to main content
All CollectionsTroubleshooting
Minimum Technical Requirements
Minimum Technical Requirements

Here are the technical requirements that ensure an optimal experience in your World.

Double A Labs avatar
Written by Double A Labs
Updated over a year ago

The minimum technical requirements to experience a World are:

  • The latest version of your browser. We operate best on Chrome and Microsoft Edge.

  • For Windows users, a 64-bit version of your device's operation system. Check out this Microsoft help document to learn more.

  • A stable internet connection with upload and download speeds of 10mbps or faster.

  • A laptop or desktop computer that meets the specs below.

Minimum

Recommended

Software

Bandwidth

10mbps down / 5mbps up

15mbps down / 10mbps up

Browser

Chrome

Chrome

Hardware

CPU

Dual Core

Quad Core

Graphics

Integrated GPU (2018+)

Any discrete video card (2018+)

RAM

8GB

16GB

Legacy hardware & software we no longer support:

Here’s the current state of play on which browsers/OS version combos aren’t supported or aren’t fully supported on Double A (if not listed here, you should assume it works :) ):

  • Firefox (any OS) - Not supported at all. User will get a blocking splashscreen.

  • iOS & Safari (on iOS & MacOS)

    • Anything before version 16.0 (released Oct 2022) - Not supported at all. User will get a blocking splashscreen.

    • At least ver 16.0, but less than ver 16.4 - User can access, but will get greyed mic/cam buttons with tooltip asking them to update their device.

  • MacOS - anything before ver 11 (released Jan 2020) - Won’t work.

    • This is mostly because any version of MacOS before ver 11 isn't eligible to install the minimum version of Safari noted above.

      • On iOS, Safari & iOS versions are always the same. Not the case on MacOS. So a MacOS user could possibly have a sufficient version of Safari, but not a sufficient version of MacOS, which is not supported.

Did this answer your question?