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Audio and Video: Settings and How To's
Audio and Video: Settings and How To's

How to check and troubleshoot your camera and audio settings.

Double A Labs avatar
Written by Double A Labs
Updated over a year ago

Your audio is an important part of your experience in the World. Here’s how to access, change, and check your settings for optimal performance. Review the steps below or click on a step for more information.

  1. When you enter the World, check that the browser has access to your microphone and camera.

  2. Select your microphone, camera and audio output from the drop down list in the Audio/Video menu.

  3. Check your device settings to confirm the correct camera and microphone are selected.

  4. Check the microphone or headphones are charged and working correctly.

  5. If you're on a mobile device, please visit our Mobile device experience article.

When entering a World for the first time, your browser will request access to your camera and microphone–typically through a pop-up notification.

Click “Allow” to access these devices in your World.

If you didn't catch the pop up message, you can check your permissions by selecting the lock icon in the URL of your browser.

When prompted, select your camera, microphone, and audio output from the Audio/Video menu.

If you did not allow permission to your camera or microphone, the drop down menu will be empty.

You can change or check your camera and microphone device settings at any time.

Select the gear icon at the top right corner of your screen and click “Audio/Video” for a drop-down menu of available devices.

If you're using a camera or microphone that is still not appearing, check the system settings on your computer.

How to check your built in camera on a PC

  1. Click on the Start menu and type 'Camera' in the search box

  2. Select the Camera App and click on the Open option

  3. When the Camera app launches, the Webcam turns on, and you should see the Camera feed.

How to check your microphone on a PC

  1. Click on the Start menu and type 'sound' into the search box

  2. Scroll to the Input section, and select the microphone option that you would like to use

  3. Here you will be able to change your input volume, as well as test the microphone that you intend to use.

How to check your camera and microphone on a Mac

Check your camera

  1. Check the camera indicator light. If it's flashing green, please contact Apple.

  2. If your Mac is using macOS Mojave or later, choose which apps can use your built-in camera:

    • Open System Preferences, then click Security & Privacy.

    • Click the Privacy tab, then click Camera in the sidebar.

    • Select the checkbox next to the apps that you want to use your camera in.

      You might be prompted to quit and reopen an app before it can use your camera.

  3. Try another app, like QuickTime or FaceTime, to check that the camera is working.

  4. Make sure your software is up to date.

Check your microphone

  1. Open up System Preferences

  2. Select Sound

  3. Select "Input"

  4. Confirm the correct microphone is selected. You can also talk and see if the input level is indicating that the microphone is capturing your audio.

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